Harmless Online Store

SCROLL DOWN FOR IMPORTANT INFORMATION

AND HOW TO USE CLICK & COLLECT

READ BEFORE YOU COLLECT

Important Information

- PLEASE BE PREPARED TO WAIT TO COLLECT YOUR ORDER. There will be other orders during your hour time slot. Be aware that this may mean you have to wait up to 15mins while your bags are being filled during this time. 

- Cleaning Vinegar is BACK IN STOCK .

- Herbs & Spices are NOT AVAILABLE. 

- YOU MUST BRING CONTAINERS FOR TOFU AND MOZZARELLA.

- DO NOT BRING YOUR FOOD CONTAINERS for dried goods. We will be filling all food orders into paper bags for you to collect.

- Make sure you have enough reusable carrier bags (preferably cotton) with you to collect your order.  We will take your bag/s from you and place the pre-packed paper bags inside and then return the bag to you.

Liquids are available to refill when you collect. Please list the liquids you need in the Note section at Checkout. Please remember to bring your EMPTY bottles with you, in a separate carrier bag. We can fill them for you when you collect your order.

- You can no longer only order liquidsYou must purchase something from the Click & Collect section and follow the steps above for your order to be fulfilled.

- There are restrictions in place on the products. The largest weight size listed for a product is the maximum amount of that product allowed per customer. If you add above this maximum to your cart we will amend your order to the restricted amount when filling.

- We will contact you if your Collection Time needs to be changed.

- Due to current government guidelines about Social Distancing, and also keeping in mind the congestion on the path outside our shop, please consider coming alone.

- When you arrive please make sure you form an orderly queue outside the shop, keeping at least 2 metres between you and other customers. There will be up to 9 other collections during your allocated time slot so don't panic, you will get your order.

- We have other products in store that you can also ask for on collection including washing loofahs, reusable face wipes and black salt.

How to Use Click & Collect

Step 1: Use the Click & Collect section on this website to shop. On your phone you will have to tap the three bars in the top right hand corner and then tap Click & Collect.

Step 2: Click the All Products box to see an order table of everything available. If you only need a few items, click the  search option (magnifying glass) and type  the product you are looking for or use the other boxes to see the different categories and find what you want.

Important to remember: There are restrictions on items. Each item is listed in the weights available. The largest weight size listed is the maximum amount of that product allowed per customer. 

Step 3: Add the number 1 into the box next to the weight of each product you want. (Or use the up down arrow tab in that box) Continue adding products until you have everything you need. 

Step 4: Click the UPDATE CART button (it is to the right at the top and bottom of the order table) and check that everything you need is in in your cart.

Step 5: Pick a collection date and a time slot.

Step 6: Click in the ADD A NOTE section to let us know which liquids you need.

Step 7: Click the CHECKOUT button.

Step 8: Fill out your contact information and then click the CONTINUE TO COLLECT/DELIVERY button.

Step 9: Currently, we are Collect Only so that is the only available method.  Click the CONTINUE TO REVIEW & COMPLETE button. 

Step 10: Remember we are a CARD ONLY and PAY ON COLLECTION shop so please bring a valid payment card with you when you collect.

Step 11: Click the COMPLETE ORDER button and you will see the order confirmation page. You will also receive an email. 

Step 12: Come to the store with your reusable carrier bags to collect your pre-filled order. If you would also like to purchase liquids, you must bring your EMPTY bottles with you, in a separate carrier bag and we will fill them for you.